We understand that from time to time you may wish to return an item to us. Customer satisfaction is our upmost priority.
Products should be returned to us in their original condition. Please note returns cannot be accepted for the following:-
- Strong Odors (Including smoke)
- Perfume smells
- Items that has make up on.
- Items that have been worn.
All returns need to be authorised by Michelle Chapman Clothing before returning. Please would you be so kind as to inform us via Facebook or email of your intention to return, so that we can authorise your return and a very short reason for your return. Please can you put your name and address in the package.
Returns need to be authorised and sent back within 14 days of receipt of the garment. I do not offer returns after 14 days of receipt of the item.
Once we have inspected the return we will refund your monies via the payment method you originally used to pay for the garment. We will email you to notify you that we have received your return and have issued a refund.
NO RETURNS ON SALE ITEMS.
Please note I do not accept returns on Earrings.
The cost for returning the items are the customers responsibility. Return postage costs are the customers expense. We do not pay for returns.
Return postage costs are at your expense. We recommend that you use a tracked or signed for method to return garments. Unfortunately, we cannot be held responsible for lost parcels.
Please note repeat customers that return items will have their orders cancelled.
Returns should be sent to:
Michelle Chapman Clothing
Please contact me for a return address.