We understand that from time to time you may wish to return an item to us. Customer satisfaction is our upmost priority.
Products should be returned to us in their original condition. Please note returns cannot be accepted for the following:-
- Strong Odors (Including smoke)
- Perfume smells
- Items that has make up on.
- Items that have been worn.
All returns need to be authorised by Michelle Chapman Clothing before returning. Please would you be so kind as to inform us via Facebook of your intention to return, so that we can authorise your return and a very short reason for your return.
Returns need to be authorised and sent back within 14 days of receipt of the garment. Please note I cannot accept returns after this cut off period.
Please note serial returners will have my original postage taken off their returns refund.
Once authorised. To return an item all you have to do is:-
- Repack the item making sure all labels are still attached.
- Put your name and address in the parcel.
- Re-address it to Michelle Chapman Clothing (the address that is in your parcel).
- Take it to the post office and pay to return. Keep your proof of postage safe in case of non-delivery.
Once we have inspected the return we will refund your monies via the payment method you originally used to pay for the garment. We will email you to notify you that we have received your return and have issued a refund.
Please note I do not accept returns on Earrings due to hygienic reasons.
Sale items once authorised can be returned but a refund will not be given. A credit to spend in store will be issued.
The cost for returning the items are the customers responsibility. Return postage costs are the customers expense. We do not pay for returns.
We recommend that you use a tracked or signed for method to return garments. Unfortunately, we cannot be held responsible for lost parcels.
Returns should be sent to:
Michelle Chapman Clothing
Please contact me for a return address.
If you could contact me via Facebook Messages for authorisation. https://www.facebook.com/michellechapmanclothing