We understand that from time to time you may wish to return an item to us. Customer satisfaction is our upmost priority.
Products should be returned to us in the original mailing bag in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the product(s). Please can you put your name and address in the package.
We will deduct a £2.00 re-stocking fee from any refund to your debit/credit card account in respect of the costs we will incur in administering the return.
NO RETURNS ON SALE ITEMS.
The cost for returning the items should be bourne by customer. We do not send any pre paid envelop with the shipment neither we pay for the return shipment
Returns should be sent back to us within 14 days of receipt of the garment. Please would you be so kind as to inform us via email of your intention to return, so that we can expect it back and a very short reason for your return. Once we have inspected the return we will refund your monies via the payment method you originally used to pay for the garment. We will email you to notify you that we have received your return and have issued a refund. Return postage costs are at your expense. We recommend that you use a tracked or signed for method to return garments. Unfortunately, we cannot be held responsible for lost parcels.
Returns should be sent to:
Michelle Chapman Clothing
Please contact me for a return address.